R G Web Design Lanka domain is owned by R G Solutions (Pvt) Ltd. The following terms of services applies for all customers of ours who does get our web design, web development, ecommerce solutions, software development, domain registration, hosting, email solutions, graphic design, logo design, 3d modeling, 3d animations, branding and search engine optimization or any other service from us through any of the following web sites : rgwebdesignlanka.com, rgsolutions.lk, rajithgunawardena.com, damithlakmal.com and ultratelo.com. All the design and development quotations issued by us are valid for a period of only 14 days while individual quotations for domains, hosting and online marketing are valid for a one week only (subject to change in currency rates). Upon receiving the invoice and once initial payment is made, you do agree for our terms of service. We do not take any responsibility for any project that is being done or commenced wihtout an initial payment.

Content of Web Site and your business activities

Non of the above mentioned web sites and R G Solutions (Pvt) Ltd will not hold any responsibility for the content of your website including information, images and videos in the content. Also we do not hold any responsibility for the business activities carried by you/customers as we are only providing a service and you/customer agree that you take the full responsibility for the business activities carried out by you. Also we have the sole right to remove your web site, email, hosting and inform necessary authorities, if you host or use our email service to promote illegal services like pyramid schemes, pornography, terrorism, weapons, illegal drugs, online money laundering services and in case of violation of laws or scams (Within the laws of Sri Lanka).

Designing of web site and web based software systems, desktop based software system bug fixation and changes/modifications

We support all latest browsers such as Chrome, IE10 and FireFox. We will do our level best to make sure that the sites and systems done are working smoothly but we do not guarantee that the systems will be 100% bug free as any system could show unexpected bugs due to nature in which it is being deployed and operated. Also please note that we will use ready made free templates, paid templates, frameworks, plugins , modules, custom php/mysql admin panels of our own and third party admin panels to develop websites and systems and you agree to get our services based on above mentioned technologies. If any bug arise we would help to get them sorted out in 5-15 working days excluding saturday and sunday (Time period could change based on type of fix needed) or more business days within first 3 months (free fixes will not be supported if the server upgrades or php/mysql/jsp/cms upgrade has made the plugins or code incompatible. In which case we may have to redo plugins/codes where needed. It will inlcude an additional cost and time) of the project but beyond that charges applies (but if a third party developer or develoment company has modified the system or website, additional cost will be charged or we have the sole right to reject the bug fixation). We welcome changes or modifications during or after the project but you agree to provide additional time requested for those changes/modifications and agree to pay for any additional changes/modifications.

Maximum of 3 revisions are supported to proposed jpeg design within the same layout. Once you agree on a design and if you change your mind later on. Please note that it will have additional cost and time.

Also please kindly note that re-design and re-development of any completed web based / non web based software system will cost 80% & above of the initial cost for the development and design of the systems. Specially this strictly applies to wordpress, opencart and any budget ecommerce solution we have provided.

Supported Servers and Compatibility of our solutions

All our html solutions are 100% compatible with any up to date linux cpanel based servers. Wordpress, Joomla or Opencart solutions are compatible with any up to date linux cpanel based servers only. We do not support windows plesk panel based servers for Wordpress, Joomla and Opencart based solutions but if your host is able to provide technical support in configuring the script, we could try but cannot guarantee the compatibility. We do not support non cpanel based ftp only servers for Wordpress, Joomla and Opencart based solutions.

Search Engine Optmization (SEO) and Online Marketing for web sites and web systems

In Search Engine Optmization service we try to improve your ranking but we do not gurantee that we will make your site to reach first page or number one in google search engine. We carry out seo services based on the google search engine and it`s alogorithem. Time to time google do ammend the algorithem and it might affect your website. Also external factors including how your competitors sites behaves/performs will affect as well. So all our seo services depends on google algorithem and the beheviour of competitors so if by any chance your site get affected or does not rank well, we will help to sort it out but we do not gurantee that it will be 100% recoverable and we do not issue any refunds for seo services in a such situation (In order to sort out such an issue it may take time and additional cost which you agree to allow time and pay if needed). We do not guarantee that seo will generate you leads and sales. For online marketing campaigns we do not guarantee you that it would give you leads and increase sales as it is beyond our responsiblity. We only help to carry our the campaigns using available technologies.

UI & Graphic Related Services

All graphic related work are limited to 3 revisions. After that additional charges apply.

Time Duration of Projects

The specified time duration in quotations, invoices and agreements are always an aproximate estimate based on the details provided by the customer. We do not guarantee that the specified time will be met exactly but we do our level best to deliver the project as soon as possible once it is done. if by any mean the project needs more time, you agree to provide that extra time period in order to complete the project. We do not take any responsibility for loss of sales, revenue or any other loss occur incase the project gets delayed. We highly advice you that we may not be the company to handle your project if you do not have enough time for the project as our goal is always to provide a good system.

Working Days and Hours

Please kindly note that we work from Monday to Friday only for design, development work and after sales support according to the time of Sri Lanka. Our working hours for design, development work and after sales support is from 9.30am to 5.00pm only according to Sri Lanka time (Please kindly note the after sales support provided only via email).

Domain Registration Services

All international domains are registered with third party domain registrars while .lk with Sri Lankan nic.lk. All subjects to relevant domain registrar`s terms and conditions. Once a domain is registered, it cannot be changed. If you need to change the domain name, then you have to make an additional payment which is same as a new domain registration fee and process. No refunds will be available for domain registration services. If a domain is expired and if it is not renewed, additional fee apply. If a domain is expired and is moved to auction or if it is purchased by third party, we do not have any control over your expired domain and recovering such a domain from a third party may involve a fee based on the third party request or domain will be not recoverable. We offer free domain transfer service from our end to your required service provider within the valid registration period and transferring of expired domains may or may not include an extra cost based on the situation of the domain. Any cost or any bill at new registrar or service provider has to be settled by the client as we do not have any control or responsibility outside of main registration accounts.

Server Uptime and reliability

We always make sure that the servers are 99% uptime but due to various other reasons like hardware failures, power fluctuations, floods, tsunamis, thundering & lighting, earthquakes and all other natural disasters there could be certain down time. We assume that you take regular backups using the tools provided in cpanel/plesk control panel. Also we highly recommend you to use third party tools like Office Outlook for emails as we do not keep hourly backups of emails and we do not take the responsibility for lost emails or email related issues arising due to server failures. We will do our best to avoid any service interruptions or downtime as much as possible but incase if such a failure arise, you agree that you do not expect any refunds and avoid any legal actions for data, service, clients and leads losses resulting in downtime as we do not take any responsibility for any of thoses losses. (If any third party hosting is used, respective company terms and conditions applies for hosting)

Hosting Space, Security and Transfer

Web Hosting is provided only for the domain/website name as well as email accounts. We do not provide support or we do not take any responsibility for other contents that you add to the server their after other than via the provided admin panel of the website to update text and images. We have the sole right to remove any added content by user, if it is a security threat for the website as well as other sites on the server. Uploading of content with malware, virus, trogens, spyware or any other content that are carrying a risk for hosting may violate our terms of conditions and we may remove your hosting account without any prior notice. We do not guarantee that the server will be 100% secure and hacking proof but we will do our level best to secure a site when an issue arise of that nature as long as you are hosted with us (If the site is hosted with a third party host, it is your responsibility to take backups and recover sites if any kind of hacking take place or any loss of data due to your negligence. We could help you but it would invlove an additional cost and we cannot guarantee about data recovery in third party web hosting companies. In which case you have to check with your current web host and get help if they provide such service ). Hosting is registred always for a period of 1 year. You can transfer to any other web host after the period of 1 year or re-register with us for a period of 1 more year again etc.

Refund Policy

We do not provide any refund for any of the services we provide but you agree that R G Solutions and any of it’s service providing web sites have the sole right to decide whether to give a refund, no refund, provide partial refund or provide an alternative service when an issue arise or issue is raised by client. Also our consideration for refunds does not include any of the clients who have not paid any payments for us, has pending payments to be made, loss of revenue due to script/website/server/hosting related issues and any client who is not satisfied with the time frame work of the project. Submitted invoice will include all services that will be provided and anything beyond the invoice sent to you is not considerd and nulled for legal support or actions. No refunds will be provided for registered domains, web hosting, SSL certificates or any third party services provided to you via us.

Payments for Services

All website/web system scripts should be collected as soon as they are available with the due payments made to us as it is your responsibility to collect your project. We do not take any responsibility for the loss of data, project or any related services due to your neglegence of on time payments for the services and collecting of your project files. We will not keep any project files beyond 6 months time after you have left any interest in doing the project any further or you have neglected due payments or you have lost communication with us.

For maintenance services, hosting services, domains services and ssl certificate services, we expect you to make payments on time. Failures to do so will result in immediate termination of your web site, hosting, domains and any other service provided by us. We do not take any responsibility for the loss of data due to your neglegence of on time payments for the above mentioned services.

Maintenance, General Support, Availability and After Sales Support

Unless a maintenance agreement is signed with specified bug/modification fixation time duration, all paid or unpaid modifications may take between 5-15 or more business working days. We have the sole right to decide whether the modification or change could be offered free or whether it will involve an additional cost. All maintenance agreements are governed by the laws of Sri Lanka only. We offer support via emails only, if any issue or support is required/needed, you can send us an email where we will reply back to you within 3 working days. We do not provide technical support over the phone (reason is we want be able to trace your request unless it comes via email). Our availability for support is limited to Monday to Friday. We do not offer our support or development services on Saturday and Sunday.

Termination

Either party may terminate the services by providing written or by email with signature notice to the other no later than 25 days (unless a certain days period mentioned in agreement) from the expiration of the Initial Term or Renewal Term.

We reserve the right to immediately terminate this TOS, and suspend or cancel the Services: (i) for a violation of any of our policies, including those incorporated by reference; and/or (ii) your failure to pay any amounts due. This right of termination is without prejudice to any other rights we may have. You are not entitled to any type of notice or protest should we exercise these rights.

Upon termination, your account will be closed. We have no responsibility to forward e-mail, or other communications for you once your account is closed. You are encouraged to keep the Services active during a transition period should you seek to forward your e-mail or other communications.

One party may also terminate this TOS upon the occurrence of a material breach, which has not been cured by the other party within 30 days of their receipt of written notice / email notice of the breach. For the purposes of defining a material breach, materiality shall be determined from the perspective of a reasonable business person with significant experience in Internet business. Notices of material breach must contain sufficient detail for the party against whom the assertion of material breach is directed to identify the breach and attempt to take corrective action.

Disclaimers

THE SERVICES ARE PROVIDED ON AN AS-IS AND AS-AVAILABLE BASIS. OTHER THAN AS EXPRESSLY SET OUT HEREIN, R G SOLUTIONS AND IT'S DOMAINS HAVE NOT, AND DOES NOT, MAKE ANY WARRANTIES WHETHER EXPRESS OR IMPLIED. THIS DISCLAIMER INCLUDES, BUT IS NOT LIMITED TO THE WARRANTIES OF NON-INFRINGEMENT, FITNESS FOR A PARTICULAR PURPOSE, WARRANTIES OF MERCHANTABILITY, AND TITLE. R G SOLUTIONS AND IT'S DOMAINS DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE OR FREE FROM VIRUSES OR OTHER HARMFUL COMPONENTS. R G SOLUTIONS PVT LTD AND IT'S DOMAINS ARE NOT LIABLE, AND EXPRESSLY DISCLAIMS ANY LIABILITY, FOR THE CONTENT OF ANY DATA TRANSFERRED EITHER TO, OR FROM, YOU OR STORED BY YOU OR ANY OF YOUR CUSTOMERS VIA THE SERVICES PROVIDED BY US. R G SOLUTIONS AND IT'S DOMAINS SPECIFICALLY DISCLAIMS ANY AND ALL WARRANTIES REGARDING SERVICES PROVIDED BY THIRD PARTIES, REGARDLESS OF WHETHER THOSE SERVICES APPEAR TO BE PROVIDED BY US. NO WARRANTIES MADE BY THESE THIRD PARTY ENTITIES TO R G SOLUTIONS AND IT'S DOMAINS SHALL BE PASSED THROUGH TO YOU, NOR SHALL YOU CLAIM TO BE A THIRD PARTY BENEFICIARY OF SUCH WARRANTIES.

THIS WARRANTY DISCLAIMER EXTENDS TO ANY ORAL OR WRITTEN INFORMATION YOU MAY HAVE RECEIVED FROM R G SOLUTIONS AND IT'S DOMAINS, ITS EMPLOYEES, THIRD-PARTY VENDORS, AGENTS OR AFFILIATES.

Limitation of Liability

It is your obligation to ensure the accuracy, integrity, title or ownership, and security of anything you receive from the Internet. You agree that R G SOLUTIONS AND IT'S DOMAINS has no liability, of any sort, for content you or your customers access from the Internet.

R G SOLUTIONS AND IT'S DOMAINS provides no guarantee that the Services will be uninterrupted, or continuous, that you will be able to access R G SOLUTIONS, SERVERS, WEB SITES, WEB SYSTEMS AND IT'S DOMAINS network at a particular time, that any data transmitted by R G SOLUTIONS AND IT'S DOMAINS is accurate, error free, virus free, secure, or inoffensive. You acknowledge that it is your responsibility to keep back-up copies of your data and access internet securely. R G SOLUTIONS, SERVERS, WEB SITES, WEB SYSTEMS AND IT'S DOMAINS is not responsible for any loss of data, for any reason. R G SOLUTIONS, SERVERS, WEB SITES, WEB SYSTEMS AND IT'S DOMAINS is not liable for unauthorized access to, or any corruption, erasure, theft, destruction, alteration or inadvertent disclosure of, data, information or content, transmitted, received, or stored on its network.

Privacy Policy

We will not pass your details to third parties or other business but we have the sole right to provide your details to law enforcement authorities, courts and criminal investigation organizations upon written / verbal requests.

Choice of Law, Jurisdiction and Venue

The validity, interpretation, and performance of this TOS, and of the agreements and policies that apply to the Services, shall be controlled by and construed under the laws of Sri Lanka as if performed wholly within the cities and without giving effect to the principles of conflicts of law. You agree that jurisdiction and venue are proper in the courts located in Colombo.

All Claims

All claims you bring against us must be resolved in accordance with this TOS and Privacy Policy. Without limiting the previous sentence, this includes claims based all services provided by us. All claims filed or brought contrary to this TOS will be considered to be improperly filed and a breach of this TOS. If you file a claim contrary to this TOS, we may recover attorneys fees and costs. Attorney's fees include any fees charged by our attorneys.

Severability

In the event that any of the terms of this TOS become or are declared to be illegal or otherwise unenforceable by any court of competent jurisdiction (within Sri Lanka), such term(s) shall be null and void and shall be deemed deleted from this TOS. All remaining terms of this Agreement shall remain in full force and effect.

Changes

We reserve the right to make changes to our services, prices, and/or terms of service at any time.

We reserve the right to disclose any of your information to law enforcement agencies without consent from subscriber upon lawful request.

Your acceptance of these terms are assumed upon receiving our invoice from us.

www.rgwebdesignlanka.com Website Text Content

All the text content in www.rgwebdesignlanka.com website is written by us and is a property of R G Solutions (Pvt) Ltd. No party, company or individual is allowed to use our web site text elsewere or any other website (other than our group websites), if we find that you have copied text content from our website, we will take legal action against individual or company that involved in the content stealing/ fraud. Last Updated 04/03/2016

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